SENDO
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Privacy Policy

Last updated · June 2026

This Privacy Policy describes how SENDO (“we”, “us”, or “our”) collects, uses, and shares information when you use the SENDO mobile application and website (together, the “Service”). This is placeholder content for development purposes and does not constitute legal advice.

1. Information we collect

We collect information you provide directly and information generated by your use of the Service:

  • Account information — email address, display name, and authentication identifiers when you sign in with Apple, Google, or email.
  • Climbing data — ascents, grades, sessions, notes, move tags, and the gyms you associate with them.
  • Presence data — if you opt in, the gym you are currently checked into. Presence is symmetric and off by default.
  • Device data — device model, OS version, app version, and crash logs.

2. How we use information

  • To provide, maintain, and improve the Service, including sync across your devices.
  • To compute your statistics, grade conversions, and progress analytics.
  • To show opt-in live presence to other opted-in climbers at the same gym.
  • To diagnose crashes and abuse, and to keep the Service secure.

3. Offline storage and sync

SENDO is offline-first. Your climbing data is stored in a local database on your device and is synchronized to our servers when a connection is available. Local data remains on your device until you delete the app or clear its data.

4. Sharing

We do not sell your personal information. We share data only with service providers who process it on our behalf (hosting, authentication, crash reporting), when required by law, or with your explicit consent (for example, opt-in presence).

5. Data retention and deletion

You can export your data as CSV or JSON at any time from Profile → Settings. You can delete your account in-app or by contacting us; deletion removes your synced data from our servers within 30 days, except where retention is required by law.

6. Children

The Service is not directed to children under 13 (or the applicable minimum age in your jurisdiction), and we do not knowingly collect their data.

7. Changes to this policy

We may update this policy from time to time. Material changes will be announced in-app before they take effect.

8. Contact

Questions? Reach us at privacy@sendo.app.